EY2021Finalist_JimRichards

JIM RICHARDS // CEO

With decades of experience in the bullet-resistant glass industry, Jim has focused his efforts as CEO at Total Security Solutions on providing the most comprehensive line of bulletproof products and barriers available, as well as unprecedented customer service.

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Leadership

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Christine Sermak

  // Chief People Officer

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Christine Sermak is the Total Security Solutions Chief People Officer. In her role, she ensures that all human resources and business operations run smoothly, solves problems, oversees professional development, and promotes a positive company culture. Christine was the recipient of the Michigan Manufacturers Association prestigious 2024 Talent Champion award.

Christine came to TSS after nearly thirty years in the education field, where she worked as a principal, athletic director, teacher, and coach. Christine is passionate about removing barriers to enable success and empowering people to achieve their goals. She was drawn to the high-performance nature of the TSS team, the company culture, and it's focus on safety and security.

Christine holds a Bachelor of Arts from Aquinas College and a Master of Arts in Leadership and Administration from Michigan State University. She also served on the Executive Board of Directors and in the role of President for the Basketball Coaches Association of Michigan for many years. Christine has been inducted into two Halls of Fame as a student-athlete and coach.

Christine enjoys experiencing the world through travel, supporting women in sports, and bringing EOS to life. Her recommended read is The Five Dysfunctions of a Team by Patrick Lencioni. 

csermak@tssbulletproof.com   

Rick Knappe

RICK KNAPPE

  // Chief Financial Officer

Rick Knappe is Total Security Solutions’ Chief Financial Officer. In his role, Rick handles all financial reporting activities, risk management, banking relationships, treasury management, day-to-day management of the financial department, and planning and forecasting. 

Rick came to TSS after thirty years working as a certified public accountant, and as FO at privately-held manufacturing companies. As the TSS CFO, Rick is passionate about being part of a successful, growing business and supporting TSS’ achievements. He also enjoys finding new ways to improve the financial results of the company.

Rick holds a Bachelor of Science in Accounting from Michigan State University. He’s a two-time finalist for Crain’s CFO of the Year award! Rick is passionate about volunteering with his church, boating, golfing, traveling, and reading. His recommended read is anything by John Grisham.

rknappe@tssbulletproof.com   

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ERIC HATTY

  // Chief Revenue Officer

Eric Hatty is Total Security Solutions’ Chief Revenue Officer. In his role, Eric is responsible for the Revenue Vision & Growth Strategy, Customer Acquisition, Product Vision & Strategy, Forecasting, Pricing, and Day-to-Day Management of the Sales Organization.

Eric came to TSS with over 20 Years of Global Sales & Marketing Leadership and General Management.  As the TSS CRO, Eric is Passionate about Evolving and Leading the TSS Sales Organization to Drive Increased Customer Engagement and Innovative Safety & Security Solutions for TSS Customers.

Eric holds a Bachelor of Science in Electrical Engineering and a Master of Business Administration from The University of Michigan. 

Eric is passionate about Fitness, Traveling with his Family, Volunteering, Gastronomy, and Grilling.  His recommended read is Good to Great by Jim Collins.

ehatty@tssbulletproof.com   

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PAUL LA VIGNE

  // Chief Marketing & Information Officer

Paul La Vigne is the Total Security Solutions Chief Marketing Officer and Chief Information Officer. In his dual role, Paul leads the TSS' strategy and activities in marketing, IT,  innovation, and technology. 

Paul came to TSS after thirty years in marketing, communications, and technology. Over his career, Paul has founded four companies and two non-profits. He is passionate about leading TSS’s marketing and technology efforts to help deliver the highest quality physical security systems that save lives.

Paul holds a Bachelor of Science in Communications and Marketing from Eastern Michigan University and multiple post-graduate certifications. He serves as an advisor to Cornerstone University's digital marketing program.

Paul is passionate about community service, traveling with his family, and teaching taekwondo. His recommended reads are Start With Why by Simon Sinek and What the Heck is EOS by Gino Wickman. 

plavigne@tssbulletproof.com   

Sales

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CHAD MOBLEY

  // Director of Sales

Chad is an accomplished team leader with 16 plus years of experience in driving sales and revenue in a highly competitive industry. He is an expert communicator with an understanding of business-to-business sales as well as business-to-consumer. His dedication to team building with expertise in training, strategy, and talent development is evident as he leads our sales team. Chad's knack for creative problem solving drives exceptional client service, positive conflict resolution mediation, and company culture.

Chad plays an invaluable role at TSS, overseeing multiple companies and staff, including estimators, sales account managers, business admins, and technical specialists. He is responsible for talent development, training, and implementing processes to improve performance nationwide.

cmobley@tssbulletproof.com   

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BOB GEORGE

  // Senior Account Manager

Bob has been an asset to Total Security Solutions since 2011. What he enjoys most about his job the winning of a sale, because he loves to give customers an affordable solution that provides them protection. He also loves working with the great bunch of people at TSS because it is very much a team atmosphere. Bob holds a Bachelor’s Degree in Construction Management from Eastern Michigan University. In his spare time, he enjoys sports, reading, spending time with his kids, bike riding with his wife, and working out.

bgeorge@tssbulletproof.com   

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Bob Hoshaw

  // Senior Account Manager

As an Inside Sales Representative at Total Security Solutions, Bob enjoys the variety of projects he encounters, as well as building relationships with new customers and working on custom projects. He earned his Industrial Design degree from Western Michigan University and also has a Michigan Builder’s License. Bob also brings 30+ years experience in this industry to TSS. He enjoys traveling, playing golf, and watching sports, especially his son’s wrestling.

bhoshaw@tssbulletproof.com   

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Jordan Adams

  // Senior Account Manager

Joining TSS in 2023, Jordan brought over 6 years of commercial construction experience as an Operational Leader and 10 years of sales experience. Jordan is passionate about providing an exceptional customer experience and building relationships. 

jadams@tssbulletproof.com   

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Todd Ross

  // Senior Account Manager

Todd came to TSS in 2016. What he loves most about TSS is our customization and how the various teams within TSS work together to create and fabricate what the customer needs. Todd is proud of his degree in Economics from Michigan State University, which he completed as a non-traditional student while working, being a husband and father, and graduating with honors. He spends his free time coaching high school basketball, attending his children’s events, and spending time with family in northern Michigan.

tross@tssbulletproof.com   

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Paul Batista

  // Physical Security Specialist

Paul joined TSS with over 20 years of experience in professional business and leadership development. Paul is an expert in ballistic systems and their application across multiple industries. 

 

pbatista@tssbulletproof.com   

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Justin Dolehanty

  // Physical Security Specialist

Justin joined our team in 2023 bringing with him a decade of industry experience. Throughout his career Justin has focused on building meaningful relationships and ensuring customers choose the best solutions for their projects. 

jdolehanty@tssbulletproof.com   

Gregg Knappe, Account Representative

Gregg Knappe

  // Account Manager

Joining TSS in 2020, Gregg holds a degree from Northwood University. In his free time, he enjoys Michigan State athletics, boating, working out, golfing, and watching sports. 

gknappe@tssbulletproof.com   

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Drew Harper

  // Account Manager

Drew holds a degree from Michigan State University and enjoys spending time with family, MSU sports, camping, cooking, hunting, and shooting. 

dharper@tssbulletproof.com   

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Montana Reagan

  // Account Manager

Montana joined TSS in 2021 originally as part of our supply chain team. He has grown in his role at TSS and now as sales representative brings a passion for saving lives through the successful execution of bulletproof barrier projects. He is dedicated to providing an exceptional customer experience and ensuring each project successfully comes to completion. Montana holds a degree in Marketing from Michigan State University and in his free time enjoys golfing and riding his motorcycle. 

mreagan@tssbulletproof.com   

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Geoff Zaleski

  // Account Manager

Geoff joined the TSS team with over 7 years of experience in sales and account management. He is passionate about building relationships and providing solutions for customers. In his free time Geoff enjoys spending quality time with his family and all things Detroit sports. 

gzaleski@tssbulletproof.com   

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Nicki Blackburn

  // Account Manager

Nicki has over 13 years of professional sales experience and a passion for mentoring others and helping both her team and customers reach their goals. In her role, Nicki provides a high level of communication and a positive customer experience.  In her free time she enjoys spending time with her family and her dog Bentley.

nblackburn@tssbulletproof.com   

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Eric Guldberg

  // Account Manager

Eric joined TSS with over 8 years of sales experience in multiple fields. He is a graduate of Hope College with a degree in Management. Eric enjoys being outdoors  where he goes camping, fishing, and hiking. While at Hope, he was a member of the Lacrosse team. 

eguldberg@tssbulletproof.com   

Ramona Hinrichs

Ramona Hinrichs

  // Account Manager

Ramona joined the TSS team in 2022. She brings over twenty-two years of sales and customer service experience to every customer interaction. Ramona is located in our Sacramento office and focuses on West Coast customer sales. 

rhinrichs@tssbulletproof.com   

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Wayne Tremblay

  // Estimator / Sales Engineer

Joining TSS in 2019, Wayne brings 5 years of experience from his time with Granger Construction and Kiewit. He holds a degree from Western Michigan University. In his free time he enjoys disc golf, hiking, camping, and lawn sports. 

wtremblay@tssbulletproof.com   

Jordan Leyder

Jordan Leyder

  // Estimator

Joining TSS in 2022, Jordan brings 4 years of sales experience, with a specialty in estimating to the team. He holds a degree from Cleary University. In his free time he enjoys golfing, hunting, fishing, and other outdoor sports. 

jleyder@tssbulletproof.com   

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Syed Khalid

  // Estimator

Joining TSS in 2024, Syed brings years of sales estimating and project management experience to the sales team. He holds a Masters degree from Western Michigan University. When not a work he enjoys ballroom dancing, playing board games, and fishing.

skhalid@tssbulletproof.com   

Administration

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Nick Travers

  // Human Resource Manager

Joining TSS in 2023, Nick brings a wide range of experience to the team with a background in leadership, HR Management, Marketing and Sales. He is passionate about servant leadership, process improvements, and intentional collaboration. 

ntravers@tssbulletproof.com   

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Tanya Parrish

  // Finance Manager

Joining TSS in 2021, Tanya brings 8 years of experience from her time at Grupo Antolin Howell and Flawless Finishes. She holds a degree from Cleary University. In her free time, she volunteers for CASA. 

tparrish@tssbulletproof.com   

Aimee Wojtowicz, Office Manager

Aimee Wojtowicz

  // Office Manager

Aimee joined TSS in 2020, bringing 15 years of experience to us from her time with Griswold Engineering. She enjoys spending time with family, outdoor activities, boating, concerts, and travel.

awojtowicz@tssbulletproof.com   

Jenna Carr

HR Generalist

Ryan Eliasek

General Ledger Accountant

Amanda Wellman

Accounts Receivable Coordinator

Jennifer Bigliardi

Accounts Payable Coordinator

Amanda Arnaudo

Business Systems Specialist

Megan Wells

Professional Development Specialist

Kimberly Wright

Office Administrator

Project Management

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Stephen Nelson

  // PM Manager

Stephen brings over 20 years of leadership experience in both manufacturing and medical device engineering to the TSS Project Management department. He holds a degree in economics from the University of Michigan. In his free time he enjoys hunting, golfing, and spending time with family. 

snelson@tssbulletproof.com   

Eric Malzhan

Senior Project Manager

Adam Lager

Project Manager

Ashley Harrison

Project Manager

John Luplow

Project Manager

Chance Bennett

Project Manager

Nick Toth

Project Manager

Tyler Gillett

Project Manager

Rick Dyk

Field Measurement Technician

Travis Bricker

Field Measurement Technician

Engineering

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Ben Wingblad

  // Engineering Manager

Ben Wingblad joined TSS with 15+ years of leadership in manufacturing roles. Each day he brings a passion for achieving rapid growth through continuous improvement. In his role he oversees all engineering projects, processes, and timelines. Ben is a great leader with a talent for working with people and elevating those around him. 

bwingblad@tssbulletproof.com   

Jose (Freddy) Lomeli

Senior Engineer

Joe Kuzich

Project Engineer

Aaron Roznowski

Engineer

Armando Lomeli

Engineer

Shawn Kruttlin

Engineer

Jacob Clark

Engineer

Paul Miles

Engineer

Kyle Peazel

Engineer

Dorecy Crank

Engineer

Mike Cannizzaro

Engineer

Darrell Bailey

Engineer

George Rodriguez

CAD Designer/Engineer

Matthew Bindon

Product Development Engineer

Ravi Grewal

Solutions Architect

Supply Chain

Jason Anderson, Supply Chain Manager

Jason Anderson

  // Supply Chain Manager

Jason joined TSS in 2022, bringing 20 years of experience from his time with AJM Packaging and The Korex Corporation. He holds a degree from Wastenaw Community College. He enjoys spending time with family, listening to music, recording music, car shows, hunting, and fishing. 

janderson@tssbulletproof.com   

Jacklyn Johnson

Supply Chain Specialist

Josie Zabrosky

Inventory Analyst

Production

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Charles Andres

  // Production Manager

CJ brings Total Security Solutions many years of experience in the bullet-resistant industry. He is a very driven and competitive individual. CJ enjoys always learning new things, which is a great asset to run the shop floor. When not busy at work, CJ enjoys riding his motorcycle, weight lifting, exercising, and being out on the water. He is passionate about flying and is working on earning his pilot’s license and hoping one day to own his own aircraft.

candres@tssbulletproof.com    800.513.1468

Ricky Harrison

Production Supervisor

Kyle Brannan

Team Leader

Billy McGlinchey

Team Leader

Jason Heyboer

Team Leader

John Smith

Team Leader

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